Frequently Asked Questions
Everything you need to know about your Mitzi Lighting experience.
What is the typical shipping timeframe for my order?
Most in-stock items ship within 3-5 business days. Once dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for lighting fixtures?
We offer a 30-day return window for unused, uninstalled items in their original packaging. Please note that a restocking fee may apply, and custom orders are final sale.
Are light bulbs included with the fixtures?
Bulb inclusion varies by product. Please check the 'Specifications' section on the individual product page to see if bulbs are included or if they must be purchased separately.
Do you offer professional installation services?
While we do not provide direct installation, we highly recommend hiring a licensed electrician to ensure your fixtures are safely and correctly installed according to local building codes.
How do I clean and maintain my Mitzi fixtures?
We recommend using a soft, dry cloth to dust your fixtures. Avoid using harsh chemicals or abrasive cleaners, as these can damage the specialized finishes on the metal and glass.
What should I do if my order arrives damaged?
Please inspect your package upon arrival. If you notice any damage, contact our customer support team within 48 hours with photos of the damage and the packaging to initiate a replacement.